How it Works

You are entitled to submit refund requests up to 15 days after your order has been completed.

Please note — even if items arrive separately — you can only open one (dispute) ticket per transaction. Please wait until your order has been completely fulfilled before submitting a complaint.

How we process a refund depends on whether a product was purchased from one of our websites directly or it was purchased, as a hand off (us to them), from one of our Affiliates.

If the latter case applies, you will need to find out how to make a return or get a refund from that online retailer. But please, keep us apprised so we can go to bat for you, if needed.

Provided there are no restrictions pertaining to safety and hygiene issues and the return of the product-in-question has been received and processed, we will issue your refund.

Please note: before we can process a refund, you need to contact us using email or the contact form provided on the website where you purchased the product and we will send you an RMA that you can use to return the product.

Once we have accepted and processed the goods being sent back, we will take it from there.

We’ll send you an email to confirm that the amount of money owing for the return of the product(s) has been adjusted on your credit card.

Be sure to check your credit card statement to confirm that the refund has been properly processed.

And to compensate for the inconvenience, we will cover all the shipping costs.

Why Didn’t I Receive My Refund?

First of all, you will know why you didn’t receive a refund, because we will send you an email with an explanation.

Here are some of the most common reasons why a refund might not be issued:

1) Items were NOT returned in the exact same packaging in which they were received, including accessories, manuals, invoices, tags, etc. (if applicable).

To minimize any misunderstandings, please retain all packaging until you are reasonably sure that the product(s) you have purchased are working as warranted and you plan on keeping them.

In addition, as a favor to us, please document and take pictures of the product you are returning and the condition in which it was received so we can submit your documentation “as evidence” when dealing with one of our purchasing agents, distributors, or manufacturers.

Providing that type of documentation from the get-go, instead of waiting to be asked for more details, will expedite the turnaround time.

2) Products or accessories that show signs of being used or damaged due to normal “wear and tear” will NOT be accepted for return.

Please bear in mind that goods that have been washed, worn, damaged or had tags removed from them will not be taken back by the manufacturer.

Understandably so.

Therefore, we ask that you make an effort to return items in the same condition as you received them.

3) Products that are abused, customized, carved, changed or altered in any way can NOT be returned.

Similarly, if you claim an item you purchased is “not as described,” but the manufacturer or distributor can prove otherwise, in all likelihood, your claim will be denied and you won’t be issued a refund.

Again, valid documentation is key to getting your money returned in full and in a timely fashion.

4) Depending on the type of product you purchased — because of safety- and hygiene-related issues — some items do NOT qualify as returnable.

Check the “Caveats” section of the Product Listing to find out which conditions apply.

Consequently, due to the sensitive nature of some of the items we sell, we urge that you choose wisely and carefully before making a purchase.

5) Refunds are NOT automatically issued if there are circumstances beyond our control. For example,

– You submitted the wrong shipping address;

– You didn’t bother to pick your order up at the post office/drop off center;

– Your order didn’t arrive because it never cleared customs;

– Your order never arrived because its delivery was impacted by a natural disaster (hurricane, tornado, flood, fire, etc.); and / or

– Because of exceptional (and unforeseen) circumstances (outside the control of the Elporia Network), no attempt was ever made to deliver your order.

Though in this type of situation, we – meaning you and Elporia working together – need to deal with the post office or the courier service to find out what happened. Please note: we are under no obligation to go to bat for you, but we will, as a courtesy we provide to demonstrate that we value your business.

Not surprisingly, these types of “outside the norm and unforeseen events” have to be considered on an ad hoc basis.

Don’t get us wrong, we’re not saying we won’t issue a refund, we’re just saying we won’t do it without first conducting our own inquiry.

If you have any additional questions or concerns or you don’t think your refund is NOT being handled to your satisfaction, please contact our head office – depending on the area where you are located you can find the correct mailing addresses and phone numbers in the Terms of Service – and we will do our best to resolve any issues you might have.

To reiterate, it is in our best interest to make sure you are not only delighted with your shopping experience, despite the fact that it might have started off poorly, but you will want to continue doing business with the Elporia Network in the future. Rest assured, if all else fails, we will still do everything in our power to turn the situation around and in the process, make you a happy camper!